FREE Shipping on all orders above INR 999. COD Available
FREE Shipping on all orders above INR 999. COD Available
Return, Refund, Replacement & Cancellation Policy
Welcome to Swasthya Mart. Please review our policies regarding goods transit, claims, replacements, and cancellations below.
7 Working Days
Notification window for damage or defects
15 Business Days
Refund processing timeline upon receiving item
1. Goods Transit & Damage Claims
Except as otherwise provided or required by applicable non-excludable laws, goods cannot be rejected except under the following circumstances:
- Damage or Loss in Transit: Any damage to or loss of goods carried by our transport/carrier must be notified to us within 7 working days of receipt.
- Defects: Any product defects (not caused by act, neglect, or default on your part) must be notified in writing within 7 days of receipt.
2. Delivery Shortages & Remedies
Where there is a shortage, failure to deliver, defect, or damage to goods, Swasthya Mart may at its option:
- Make good any shortage or non-delivery; or
- Replace or repair the goods upon return; or
- Refund the price paid for goods proven to be damaged or defective.
3. Voiding of Replacement Rights
Your right to replacement for defective goods will be negated or rendered void if:
- Goods have been altered by persons other than the manufacturer, Swasthya Mart, or authorized representatives.
- Defective goods are not dispatched back within 7 days from the day of approval/authentication of your claim along with valid bank details.
- Defects are due (wholly or partially) to mistreatment, improper use, improper storage, or failure to observe instructions/directions provided.
4. Order Cancellations & Product Variations
Cancellations: Orders once placed and confirmed cannot be changed or cancelled. Payment made towards such orders shall not be refunded, and goods will be delivered as per the shipping policy.
⚠️ Natural Variations: Customers are not eligible for replacement or refund in case of slight natural differences or variations in color or taste of organic/natural products.
5. Refund Timeline & Complaints
Refund Timeline: If eligible, approved refunds will be processed within 15 business days of receiving the returned product in its original packaging (excluding external bank/card issuer delays).
Reporting Requirements: All feedback, complaints, or claim correspondence must include the product image, batch number, manufacturing date, brand name, and product name.
